At Global E-Comm which is part of Travelport, a worldwide travel retail platform with $2.5 billion in annual revenues, I serve as a Business Analyst for Agile projects.
Projects: 

A financial accounting system for Travel Agencies having the capability to interface with the Global Distribution System.
 A B2B travel app that facilitates travel agencies in creating personalized, white-labeled ticket purchasing applications. The app seamlessly integrates with airline APIs and incorporates our own APIs to ensure an efficient and user-friendly experience.

Responsibilities:
● Creating project plans, maintaining relationships with stakeholders, managing tasks and project budget, 
resources, and timelines
● Using project management tools and methodologies such as Agile, Waterfall, Scrum, and Kanban to manage 
projects and ensure project goals are met
● Analyzing and eliciting requirements, establishing project scope, and writing user stories and acceptance 
criteria to effectively capture project goals and objectives
● Building process models such as activity diagrams, wireframes, process flow diagrams, and product roadmap

At Lime Software Logics, which is a midsized IT services company, I played a crucial role in implementing customer support software modules for web applications using Agile methodology, writing User Stories, creating Screen Mockups, and identifying Business Process Flows through Use Cases.
Responsibilities

Built and maintained relationships with stakeholders and team members for successful project delivery
Assisted in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Managed project teams, assigning tasks and responsibilities, and providing leadership and guidance to ensure project goals are achieved
Expertly identified requirements, created screen mockups, wrote user stories, and developed business process flows
Collaborated with QA teams to identify and resolve errors during both the development and final product stages
Consistently delivered projects on-time and strategically planned to optimize results & managed communications between all stakeholders

Customer Success Delivery
As a highly skilled Customer Success professional, I have established & maintained Long Term Customer-Relationships, managed their Expectations, and Delivered great Customer Experiences!
Responsibilities

Client-Facing Role and Account Management
Managing Customer Journeys, and identifying areas for improvement to create achievable Goals
Providing Live Chat and Email Support to ensure customers are set up for Success
Mentoring Junior Resources, and Ensuring Successful Project Completion
Coordinating Projects, Assigning Tasks, and preparing comprehensive Guides/FAQs


Sales and Customer Support Agent
As a Sales and Service Agent, my responsibilities included driving sales and ensuring that clients received the highest level of service
Responsibilities:

Provided top-notch customer service and support by assisting clients with inquiries and resolving issues
Assisted clients with product information and closing sales
Ensured quality through test case execution

• Managing client accounts• Provide support over the emails to the clients• Attend meeting sessions with the internal teams• Assign tasks to and manage junior resources• Responsible to prepare & report a detailed bug report after testing the application

• Provide support over the emails to the clients• Prepare test cases & execute them• Responsible to prepare & report a detailed bug report after testing the application